E-Commerce Product Reviews – Handy Tips By Semalt
Product review has displayed a mixed reaction among e-commerce store owners. While reviews generate confidence to some players of the online business who get positive talk about their products to some, the reviews of which are bad scare away customers from the stores. However, this article serves to educate and restores faith among store owners that got negative feedback from online shoppers.
Michael Brown, the Customer Success Manager of Semalt Digital Services, explains how both negative and positive product reviews influence on a website traffic.
The Value of Product Reviews
Statistics indicate that about 63 percent of online customers prefer buying online from stores that have a dedicated section for product reviews on the website. Despite the review section being fundamental for customers to express their gratitude or frustration about the product, some of the comments presented in these articles do not reflect the truth about the experience of a client. Owners should stop worrying about the negative responses because the opinion may not reflect the whole truth about customer experience.
Bad Reviews are not bad
Owners of the online stores receiving bad reviews should not bother. Research indicates that bad reviews are not bad at all as up to 86 percent of people shopping online buy goods with bad reviews. About 95 percent of people buying online do not trust god reviews about products they would wish to purchase. Product star ratings are questionable and do not seem realistic and thus keep away customers.
Reviews Boost the Rank of Search engines
The adoption of the SEO mechanism for search engines dictates that the more content about a product on the internet the more readily the content becomes availed for search engines. SEO requires the frequency of key words or searchable strings on the web to be more to increase the web visibility of the website. Comments whether bad or good increase the number of mentions of the product or the particular website thereby increasing the chances of attracting traffic.
Comments Make Customers Engaging
Utilize the presence of customers spending time on the website to build loyalty and trust. Most owners of e-commerce business experience an increasing number of traffic by engaging with people visiting and commenting on their website. Customers get clear information about the products, and in turn, they are ready to come back again to buy items.
Encourage Reviews from customers
Most online customers love reading reviews left by other customers to prompt their decision to buy the product. It is worth noting that some active readers fail to leave their comments and reviews. Getting reviews and comments help to increase the online status of the product and even the SEO treatment of the website and is therefore worth encouraging.
E-commerce requires the application of review generators to yield a higher SEO result. Encouraging customers to review the products through inbuilt email systems that send reminders can increase the number of reviews. Make the dropping of reviews to be fun and easy to receive more benefits from the comments while boosting the SEO of the website.